Family from the UK awarded damages for poor conditions whilst staying in a four-star setting on the Riviera - A family from the UK have been awarded nearly £4,000 in damages after a dream holiday here on the French Riviera left them returning “home miserable”. The couple said they had been looking forward to a “gourmet” experience with their children, in a four-star setting at Club Med Opio however they say they were welcomed with “stale croissants” and a “mouldy room”. In deciding to award damages, the judge considered photographic evidence of the hotel’s rooms and said they seemed “dirty and showed signs of considerable wear”. Club Med had also provided photos, which showed the rooms in a far superior state, but the court decided that since they were undated, they proved little. A Club Med spokesperson said: “We recognise the recent court ruling in the case concerning a guest complaint about one of our resorts. While we always strive to provide the best possible experience for our guests, we do accept that on this occasion, there were issues that affected the guests’ enjoyment of their stay. That is why we offered a 20% reduction to them”.
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